Terms & Conditions of Installation & Service.
Transparent customer terms adhering to the Renewable Energy Consumer Code (RECC), MCS standards, and the Consumer Rights Act 2015.
Technical Excellence & Specifications
Every CPSL installation conforms to rigorous Microgeneration Certification Scheme standards and precision heat loss modelling.
RECC Code Protection
All domestic quotations and contracts comply strictly with the Renewable Energy Consumer Code.
Fixed-Price Quotations
Our detailed proposals provide a fixed price guarantee with no surprise variations on site.
14-Day Cooling-Off Period
Full 14-day statutory cancellation rights for contracts agreed outside our business premises.
Insurance-Backed Guarantees
Workmanship guarantees are insurance-backed via Quality Assured National Warranties (QANW).
Clear, Fair Terms for Every Kent Homeowner
CPSL Kent Renewables believes in absolute commercial transparency. Our terms ensure you are fully protected from the moment you book an initial survey through to commissioning, grant redemption, and long-term warranty support.
settings_suggest Key Contractual Safeguards:
- verifiedDeposits: Any customer deposits are protected in an independent client escrow account in accordance with RECC guidelines.
- verifiedBUS Grant Redemption: Quotations explicitly show the £7,500 grant deduction. If Ofgem rejects an application due to an unresolvable scheme error, customer rights are protected.
- verifiedWorkmanship Guarantee: A minimum 2-year comprehensive workmanship warranty backed by an insurance policy.
- verifiedManufacturer Warranties: We register your equipment with the manufacturer within 10 working days of commissioning.
A full, printed copy of our Terms of Business is provided with every formal quotation pack.
Real Kent Home Transformations
See verified efficiency upgrades across Maidstone, Tunbridge Wells, and Ashford with our MCS-certified installations.
Oil Boiler to Daikin Altherma 3 (11kW)
Replaced a 19-year-old oil boiler. Integrated low-temperature double-panel radiators with weather compensation. Homeowner cut annual heating spend by 44%.
Gas Combi to Mitsubishi Ecodan (8.5kW)
Coupled with a 210L unvented hot water cylinder. Zero disruption installation completed in 2.5 days. SCOP achieved: 3.92 over winter.
LPG Tank to Vaillant aroTHERM plus
Eliminated expensive tanker deliveries. High-temp R290 natural refrigerant heating water to 65°C without electric backup immersion.
Our 4-Step Turnkey Process
From initial heat loss physics to final Ofgem £7,500 grant redemption, we manage every phase with zero subcontracted shortcuts.
Desktop & EPC Analysis
We review your EPC, property thermal envelope, and orientation to confirm suitability and verify £7,500 BUS grant eligibility upfront.
100% Free & No ObligationRoom-by-Room Heat Loss
A certified CPSL heating engineer visits your Kent property with laser measuring tools to calculate exact watt losses per room per BS EN 12831.
Fixed-Price ProposalClean 2-3 Day Install
Our in-house tidy installation team lays protective sheeting, removes redundant equipment, and installs acoustic vibration mounts with zero mess.
Zero Mess GuaranteeHandover & 10-Yr Care
We commission weather compensation, configure your smartphone app, redeem the £7,500 grant on your behalf, and activate your 10-year warranty.
Lifetime Local SupportFrequently Asked Questions
Everything you need to know about engineering standards, grants, and living with renewable systems in Kent.
help What happens if unexpected pipework issues arise during installation?
Because we conduct thorough physical surveys, unexpected extras are exceptionally rare. Any deviation is discussed and agreed in writing before work proceeds.
help Are customer deposits safe?
Yes. All deposits are protected under our RECC-approved deposit protection insurance policy.
help What if I change my mind after signing?
You have a statutory 14-day cooling-off period from the date of contract signing to cancel and receive a full refund of any deposit paid.
help How are disputes resolved?
In the unlikely event of an unresolved dispute, customers have free access to independent alternative dispute resolution through RECC.
Ready for Guaranteed Winter Warmth and Lower Energy Bills?
Secure your £7,500 non-repayable government grant and schedule a fixed-price quote. Our Maidstone-based team will confirm your property eligibility in under 2 minutes.